Branch Manager

Position Summary
The Site / Branch Manager holds full operational and financial responsibility for a site or branch. This leader drives revenue growth, service delivery, staff performance, client satisfaction, and regulatory compliance for the location. The role combines hands-on people leadership with business development, operational oversight, and P&L accountability. The ideal candidate is an entrepreneurial, results-driven manager who can build and lead a high-performing team while delivering an exceptional experience to clients and field employees.
Key Responsibilities

• Operations — Lead day-to-day operations of the site/branch, ensuring service delivery meets quality, compliance, and client-satisfaction standards.
• Financial — Own the branch profit-and-loss (P&L), managing revenue, gross margin, expenses, and budgets to meet financial targets.
• Growth — Develop and execute local business-development strategy: cultivate new client relationships, expand existing accounts, and represent Flagstar in the local market.
• People — Recruit, hire, train, coach, and evaluate branch staff; set goals, conduct performance reviews, and address performance issues promptly.
• Delivery — Oversee recruiting and fulfillment operations to ensure open orders are filled accurately, quickly, and within contract requirements.
• Compliance — Ensure compliance with company policies, employment law, credentialing requirements, and applicable federal, state, and local regulations.
• Service — Serve as the senior point of escalation for client and field-employee concerns, resolving issues professionally and promptly.
• Reporting — Monitor key performance indicators (fill rate, time-to-fill, margin, retention) and report results to senior leadership.
• Facility — Manage facility operations, vendor relationships, and the safety of the work environment in coordination with maintenance and administrative staff.
• Culture — Foster a positive, accountable, and team-oriented culture aligned with Flagstar’s mission and values.
• Sales - Promote and advertise properties for sale.

Required Qualifications

• Bachelor’s degree in business, management, or a related field, or equivalent combination of education and experience.
• Three (3) or more years of progressive experience in operations, staffing, or service-industry management, including at least two (2) years leading a team.
• Demonstrated success managing a P&L, budget, or revenue targets.
• Proven business-development and client-relationship management skills.
• Strong leadership, coaching, and conflict-resolution abilities.
• Proficiency with business software, reporting tools, and CRM/ATS platforms.
• Excellent communication, organizational, and decision-making skills.

Preferred Qualifications

• Bachelor's Degree

• Bilingual (Spanish)
• Must have a valid driver's license
• Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic.

Key Competencies

• Results orientation and accountability
• Strategic and commercial thinking
• People leadership and talent development
• Customer focus and relationship building
• Sound judgment and ethical decision-making

Physical Requirements & Work Environment

• Primarily an office environment with periods of sitting and computer use.
• Local travel to client sites, networking events, and meetings as needed.
• Occasional extended hours to meet business and client demands.

Compensation & Benefits
Compensation: 65K/Annually.  Includes a competitive benefits package that may include medical, dental, and vision coverage, paid time off, paid holidays, and retirement plan participation. Specific eligibility and offerings vary by position, location, and assignment.